📞 FSA Hotline for 2026 Kumamoto Earthquake

❓ What was opened?

On July 29, 2026, the FSA's Financial Services Users Consultation Office opened a dedicated hotline for victims of the 2026 Kumamoto earthquake. Call toll-free 0120-156811 (from IP phones 03-5251-6813) with questions about dealings with private banks, insurers, and securities firms related to the quake. Phone lines run weekdays 10:00–17:00; the dedicated fax (03-3506-6699) and email (saigai@fsa.go.jp) accept messages 24 hours.

👥 Who is affected

• ●Foreign residents affected by the Kumamoto earthquake
• ●People who lost passbooks, cards, or seals and cannot withdraw savings
• ●Those needing help with mortgages or insurance claims
• ●Loan holders struggling to repay after the disaster

🌏 Impact on foreign residents

Foreign residents unfamiliar with Japanese financial procedures often don't know where to turn after a disaster. This official hotline handles a wide range of financial issues for free, including withdrawing bank savings, loan repayment, and insurance claims—and the call itself is free. For general financial complaints unrelated to the earthquake, use the separate line 0570-016811 (IP phones 03-5251-6811).