Withdraw deposits even without a passbook or seal
On July 29, 2026, the Kyushu Local Finance Bureau requested financial institutions in Kumamoto Prefecture to adopt relief measures for the 2026 Kumamoto earthquake. Banks and insurers are asked to respond flexibly to disaster victims. This includes allowing deposit withdrawals with ID even when a passbook, seal, or cash card is lost; granting grace periods on loan repayments; expediting insurance payouts; and setting up disaster consultation desks. It is a request rather than a legal order, but most institutions comply.
Foreign residents can use these measures just like Japanese nationals. Even if you lose your passbook or seal in the disaster, you may still withdraw deposits by presenting ID such as a residence card or passport. Loan grace periods can also be discussed. However, responses vary by institution, so contact your bank or insurer first. If you are unsure about Japanese, ask whether multilingual desks or interpretation services are available.
Japan's FSA opened a consultation hotline for victims of the 2026 Kumamoto earthquake. Toll-free phone support handles inquiries about banks, insurance, and securities. Phone weekdays 10:00–17:00; fax and email accepted 24 hours.
From the 2026 flood season, a new disaster weather system will forecast linear rainband formation 2–3 hours in advance. Enables earlier evacuation prep during rainy/typhoon season. Check multilingual app notifications.
Complete earthquake preparation guide for foreigners in Japan. Essential apps, emergency bags, and shelter locations explained in multiple languages.