❓ What Was Announced?
On September 1, 2026, Japan's Consumer Affairs Agency (CAA) published 19 serious product accidents reported under Article 35(1) of the Consumer Product Safety Act. A "serious product accident" means an accident causing death, serious injury or fire; manufacturers and importers are legally required to report them to the government. Two cases were highlighted this time because the products had already been recalled. One is an air conditioner imported by Mitsubishi Heavy Industries, Ltd. (now Mitsubishi Heavy Industries Thermal Systems, Ltd.), whose recall consists of free inspection and repair. The other is a rechargeable speaker imported by Anker Japan Inc., subject to collection and replacement. The published list also includes chargers with built-in lithium batteries, air conditioners (including outdoor units), solar panel modules, built-in dishwashers, dehumidifiers, a care bed, a portable Blu-ray player and a lithium-ion battery for power tools. The key point: a recall does not end when it is announced. As long as affected units remain in homes because the notice never reached the owner, accidents keep happening — so you need to check your own model number.
🌏 Impact on Foreign Residents
For foreign residents, recall notices are among the hardest information to receive. Many never register the product with the maker, do not read Japanese-language notification emails or newspaper ads, and do not know the model number of an appliance that was already installed in their rental. Appliances handed down from friends leaving Japan, or bought on flea-market apps and in recycle shops, are especially risky: the maker's notice stops at the previous owner. If a pre-installed air conditioner behaves oddly, contact the property management company or landlord first — calling your own repair service can trigger a dispute over who pays. Products with built-in lithium-ion batteries, such as rechargeable speakers, can overheat or ignite, and cannot be placed in checked baggage on flights. Because a fire can also raise liability questions under your rental contract, checking the model number is not busywork — it is basic protection of your home and finances.
💡 Key Points to Know
1Find the model number on the label of your air conditioner (indoor and outdoor unit) or speaker first.
2Search the product name and model number on the CAA's Recall Information Site (recalls, free repairs, etc.) to see if it is affected.
3If it is affected, contact the maker's support desk: free inspection and repair for the air conditioner, collection and replacement for the speaker — at the company's cost.
4For a pre-installed air conditioner in a rental, do not call your own repair service; tell the management company or landlord the model number and symptoms first.
5Secondhand, flea-market-app or handed-down appliances never receive maker notices, so make model-number searches a habit.
6Stop using the product immediately and unplug it if you notice odd noises, a burning smell, discoloration or abnormal heat.
7Past similar accidents can be searched in the CAA's Accident Information Database System — useful before you buy, too.
8For product trouble, call the Consumer Hotline 188 (Japanese) or visit your local consumer affairs center.